FAQ

How do I sign up

Step 1

Visit https://artisturba.com and click on Register in the header section of the website. Continue to fill your details as per the page and the following steps.

 

Step 2

Choose your username by filling it in the space provided - note that there should be no spaces in your username.

 

Step 3

Fill in your e-mail address in the space provided.

 

Step 4

Choose a password and fill it in the space provided.

 

Step 5

Re-type your password to ensure that you have filled your desired password.

 

Step 6 

Complete the captcha challenge to prove that you are not a robot (we would hope so!).

 

Step 7

Agree to the terms of use by clicking the checkbox (hopefully you will read this before just accepting).

 

Step 8

Click on the Sign Up button.

 

Step 9

After you have completed all the relevant details and clicked on Sign Up - you should receive an email in the address that you used to register. Head on over to your email and click on the link in the email that was just sent to verify your email address. If you do not see the email within 5 minutes, be sure to check your spam/junk folders as well.

 

If you did not receive an activation email after registration be sure to check your junk/spam folder as it may have accidentally ended up there. Should it not be in your junk/spam folder - write to use at support@artisturba.com and we will activate your email address.

Should you unfortunately forget your password, please click on "Forgot Password" during Login. You will receive an email containing a link to reset your password. Click on the link in the email which will take you to the reset password page. Choose a new password and fill it in. Proceed to Login and login to your profile with the new password.

 

Artis Affiliate Reward Program or AARP for short entitles all holders of ARTIS to earn a share of 50% of the revenues collected from the Artis Turba Platform. To enable AARP earnings, all you need to do is HODL (Hold On for Dear Life) your ARTIS in your Artis Turba Account. The earnings are automatically credited to your account on a daily basis based on the last 24-Hour's trading volume. Up to date data will also provided and can be viewed on the AARP page. 

 

Artis Turba does not currently support the deletion of accounts for regulatory purposes, should you however wish to de-activate your account then please write to us at support@artisturba.com with the subject "de-activate my account". Please be assured that we will never share your username, emails or passwords with anyone and that we take every measure to safeguard your details. 

We are sorry to see you go and if you would like to - write to us a review of your experience of Artis Turba. Please indicate in your message body that you accept legal responsibility for the de-activation of your account.

Instant Order

An instant order attempts to buy/sell at the current market price. It buys or sells “right now", by settling against the best available limit orders on the order book. Although rare - slippage may occur especially during volatile periods when other users may settle an order before you do. You can either use a Buy Instant Order or a Sell Instant Order.

Limit Order

A limit order places an order on the order book and becomes viewable by the public at large and may be settled by either an instant order or another limit order. You can set both a Buy Limit Order or a Sell Limit Order.

Stop Order

stop order places a market order when a certain price condition is met. So it works like a limit order, in that it goes on the books, but it buys or sells like a market order. Stop orders are therefore subject to the same fees as market orders and are subject to slippage. You can set either a Buy Stop Order or a Sell Stop Order. Sell stop orders are commonly known as a "Stop Loss".

Google 2FA Authentication is an extra layer of security for your account that requires an additional 6-digit code when logging in or when doing transactions. The 6-digit code is generated on the Google Authenticator App and is refreshed every 30 seconds. Remember to keep your Authenticator App ready when signing in to your account once it is enabled.

 

How do I get the Google 2FA Authenicator App?

  • Android users can download the Google Authenticator App from the Google Play Store
     
  • iOS users can download the Google Authenticator App from the iTunes App Store
     
  • Desktop users can download the Google Authenticator App from the Chrome Store

 


How do I enable Google 2FA on my account?

 

Step 1

After registering your account, click on the green Enable button found beneath 2 Factor Authentication in your account dashboard.

How to enable Google Authenticator

Step 2

You can scan the provided QR code or you can copy and paste the provided key into your Google Authenticator App. The app will now generate a 6-digit code for you which refreshes every 30 seconds. Enter the generated 6-digit code into the space provided along with your sign up password to enable 2 Factor Authentication for your account.

Important Note: Safeguard the provided key in a safe location in case you lose your mobile. Should you ever lose your mobile phone you will need to enter the same key to continue using your account. Failure to do so will result in lossing access to your account.

 

How to enable google authenticator

The reason why a deposit has not been successfully credited to your account may arise due to multiple factors based on the Currency or Blockchain in question. Please ensure that your transaction has successfully been sent from your bank account or from your Crypto Asset wallet.

If the issue persists, please open a support ticket from your account, or write to support@artisturba.com. Please include as much supporting information as possible such as Transaction Currency, Amount, and TX ID. 

ZAR deposits: Note that by submitting a ZAR deposit on the Deposit ZAR page will not auto-deduct the amount from your bank account. You will need to manually make a deposit from your bank account by making a Wire Transfer, EFT or Cash Deposit.

Once your deposit has been cleared, the funds will be credited to your account. Our system makes use of a notification system for crediting deposits, and at times the notifications from our banking partners do fail. If your deposit has not been received afther 48 hours, please write to support and our systems administrators will resolve the issue. 

ARTIS | BTC | ETH | TRX | BTT | DGB: Please ensure that your transaction was successfully broadcasted to the respective blockchain by searching your TX ID. If your transaction was successfully broadcasted then it is likely awaiting further confirmations on the blockchain. This will be shown as a "Pending" deposit if you visit the respective deposit page from your account.

EOS | BNB | XLM | XRP | ETN: These Crypto Assets rely on a singular address for multiple user accounts and is differentiated through Tags, Memos or Payment ID's (Although differently termed, the principle is the same). Please ensure that you copy paste the Tag, Memo, Payment ID as shown in the respective Deposit Page when making a deposit in these Crypto Assets.

Should you have sent a deposit without making use of the Tag, Memo or Payment ID, please open a support ticket or write to support@artisturba.com with supporting information (Transaction Currency, Amount, TX ID) and our systems adminsitrators will credit the amount to your account after verification. 

 

Referral Link sign ups require the referred (person using your sign up link) to complete an order on the exchange before the referral reward will be given.

*100 ARTIS will be rewarded on the first trade only. Remember that all ARTIS HOLDers continuously share in trading fees and is paid out daily through AARP.

*Due to the nature of referral rewards, many people in the world try and exploit such systems by creating multiple accounts and then start referring themselves in order to gain rewards. In lieu of our terms and conditions, multiple accounts is a Prohibited Activity, and we are screening for this through behavior analysis, deposit analysis, i.p sessions etc. We will not honor self referred multi accounts with referral rewards.

As security measure, to effect a withdrawal from Artis Turba, you will need to confirm your withdrawal via email. If you have submitted a withdrawal but did not receive your withdrawal confirmation email;

  • Check your spam/junk folder as the email may have landed there,
  • It may be likely that your email provider is blocking emails from artisturba.com. To overcome this please add no-reply@artisturba.com to your mail whitelist and write a support ticket or an email to support@artisturba.com requesting that your withdrawal be pushed through. 

Once a transaction has been broadcasted to a blockchain network, the transaction become irreversible and we will be unable to reverse the transaction or to locate the receiver of the address due to the anonomous nature of the blockchain. Should you know the receiver of the specified address, you can contact their support team. 

Note that it is important to ensure that you double check your withdrawal address before submitting a transaction.